Project name
Fleet Management System
Client
ICICI Lombard
Role
Product Designer
Duration
10-12 months
Overview
ICICI Lombard’s fleet insurance process was slow, manual, and dependent on multiple disconnected teams.
I designed Fleet Management System (FMS), an end-to-end platform that digitized fleet evaluation and policy booking—making quote creation faster, simpler, and scalable.
Challenge
Fleet quote creation involved manual spreadsheets, repeated data entry, and underwriting bottlenecks.
This caused:
Long turnaround times of 3–4 weeks
High manual effort across teams
Delays in approvals and booking
Research
Findings
Key insights:
Manual Data Entry
Underwriter Dependency
Fragmented Workflow
Slow Approvals
Poor Tracking Visibility
User profiles
External Users
Agents could independently evaluate fleets and complete policy booking.
Internal Users
Underwriters and regional managers handled evaluation, approvals, and commission workflows.
Solution
I designed a connected platform that streamlined the complete fleet insurance workflow:
Bulk upload with reduced manual inputs
Simplified 3-step quote journey
Agent-led self-evaluation for standard fleets
Automated underwriting support tools
Smart expiry reminder calendar
Real-time dashboard for business tracking
Impact
0%
0%
Faster TAT
From earlier process
0%
0%
Low Manual Effort
Across operations
0
0
X Revenue Growth
Yearly CV business